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FAQ

Shipping

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Returns

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

VEST

How is this vest different from others on the market?

Our back protector vest is designed to be the most comfortable on the market, a vest you will genuinely wear every day. We notice that many riders are reluctant to use competition-certified BETA 3 vests during training, as they can feel thick, warm and cumbersome. We know that the best protection is the protection that gets worn, which is why we have developed the most streamlined, ventilated and comfortable back protector vest on the market..

What does the vest feel like when riding?

The vest is designed to be the most comfortable on the market. It is smooth, flexible and provides a good range of motion around the armhole. Many of our customers report that they barely notice they are wearing it while riding.

Is the vest suitable for both women and men?

Yes, our vest is unisex and, with its flexible material, suits a wide range of body types. See our size guide to find the right size for you.

How do I clean and care for the vest?

We strongly recommend hand washing to maximise longevity, though it can usually be washed on the most gentle cycle in a washing machine.

Can I wear the vest under the Jacket?

Absolutely. As the thinnest and most streamlined vest on the market, it can easily be worn under a jacket or jumper. The closer the vest is worn to the body, the better protection it provides and the body heat also makes the material more flexible so it adapts even more to your body shape.

Helmet

What type of riding is the helmet designed for?

The helmet is designed for all types of riding, and is especially versatile for everyday riding where comfort and safety are essential alongside the ability to adapt its functionality. For example, the flexible ventilation system can be opened and closed, making it s

What does adjustable ventilation mean?

The helmet has a ventilation system that can be opened and closed according to your needs, so it remains just as comfortable to use on a warm summer day, as well as in rain or colder conditions.

How does the magnetic clasp work?

The magnetic clasp can easily be opened and closed with one hand, allowing you to always keep hold of the reins with your free hand. The clasp closes simply by bringing the two parts close together you will hear a click when it is securely fastened. To open it, pull the lower part forwards, as it can only be opened in one direction.

When should I replace my helmet?

We recommend replacing your helmet after a significant impact, or after approximately 3–5 years of use, largely depending on how it is stored. Helmets stored in dark conditions at normal temperature will last longer than those kept in warm, sunny environments, where heat and sunlight can affect the shell. In the event of a crash within 2 years, you can use our Crash Replacement Programme to receive 20% off a new helmet.

How do I clean the helmet?

Wipe the outside with a damp cloth and allow the helmet to air dry. Avoid strong chemicals. The inner liner can be hand-washed and replaced when needed.

How does the magnetic visor work?

The visor is designed to attach to the helmet quickly and easily using magnets, and helps provide clear vision in varying light conditions.

The visor is available in two colours suited to different light conditions:

  • Grey, VLT (Visible Light Transmission) 37%, Category 2, best suited for sunny conditions
  • Amber,  VLT 58%, Category 1, ideal for cloudy or variable light as it enhances contrasts and improves visibilit
Can I adjust the fit?

Yes, the helmet has a well-designed adjustable fit system that provides a stable and individual fit, so it stays securely and comfortably in place throughout your ride without gaps or pressure on the forehead.

General

Can I sign up to your newsletter?

Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Are these FAQs real?

No. This is demonstration content, designed to showcase how these page could look with your own content.

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